Returns

You have 30 calendar days from receipt of the vehicle to request its return.

1. How to request a return

Write to contacto@deocasion.online or call +34 658 509 380 with your name, order reference and reason. We will confirm the return and send instructions to organise it.

2. Condition of the vehicle

The vehicle must be returned in the same condition as delivered, with its documents, keys and accessories, without damage or abnormal use, and with mileage consistent with transport and reasonable testing. We may reduce the refund if the vehicle has lost value due to handling beyond what is necessary to check its nature and operation.

3. Return costs

We will tell you the return transport costs when authorising the return, before you decide to proceed.

4. Defective or non-conforming vehicles

If the vehicle is defective or does not match the order, the return is handled at no cost to you, in accordance with the legal guarantee.

5. Statutory rights

This policy does not limit the rights granted to you by consumer law, including the 14-day right of withdrawal in distance contracts and the legal guarantee of conformity (3 years for new goods and, for used vehicles, the period established by law and contract, with a minimum of 1 year).

6. Refund

Once the return is accepted, the refund is made according to our Refund Policy.